Privacy Policy.

SA DIGITAL LABS LLC ("SA Digital Labs," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit sadigitallabs.com, contact us, request a quote, engage our services, submit employment information, or otherwise interact with us.

It also describes how we may handle information made available to us while providing software development, mobile application development, web development, SaaS development, WordPress development, design, testing, integration, maintenance, cloud, consulting, and related technology services.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. About SA Digital Labs

Company: SA DIGITAL LABS LLC

Website: https://sadigitallabs.com

Email: contact@sadigitallabs.com

SA Digital Labs provides digital technology and software development services, including mobile applications, web applications, SaaS products, websites, WordPress development, custom software, UI/UX design, APIs, integrations, cloud deployment, quality assurance, maintenance, and consulting.

When we collect information directly for our own website, sales, recruitment, marketing, administrative, or business purposes, SA Digital Labs generally determines how that information is processed.

When personal information is provided or made accessible to us by a client as part of a project, we may process such information on behalf of that client in accordance with the applicable client agreement.

2. Information We May Collect

Depending on how you interact with us, we may collect:

• Name
• Email address
• Telephone number
• Company or organization
• Job title
• Project requirements
• Service requirements
• Estimated budget
• Project timeline
• Messages and correspondence
• Proposal and contract information
• Billing and transaction information
• Support requests
• Resume, portfolio, employment history, or recruitment information
• Information you voluntarily provide

Please do not provide highly sensitive personal information unless it is reasonably necessary for an agreed purpose and appropriate arrangements have been made with us.

3. Client and Project Information

During a client project, we may receive or obtain authorized access to:

• Source code
• Databases
• Application information
• Test data
• Website content
• API information
• Servers
• Hosting accounts
• Cloud infrastructure
• Source-code repositories
• Domain accounts
• App-store accounts
• Analytics platforms
• Development environments
• Production environments
• Technical documentation
• User or customer information
• Business information
• Credentials
• Logs
• Other information required to perform contracted services

Clients should provide only information reasonably necessary for us to perform the applicable services.

Where practical, we encourage clients to use test, anonymized, pseudonymized, or synthetic information rather than live personal data during development and testing.

4. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser information
• Device information
• Operating system
• Approximate geographic region
• Referring source
• Pages visited
• Date and time of visits
• Website interactions
• Cookie identifiers
• Technical and security logs

We may use this information to operate, protect, understand, and improve our website.

5. How We Use Information

We may use information to:

• Respond to inquiries
• Provide consultations
• Prepare quotations and proposals
• Evaluate project requirements
• Communicate with clients and prospective clients
• Enter into and perform contracts
• Develop websites, applications, SaaS products, and software
• Test and troubleshoot systems
• Deploy software
• Provide maintenance and support
• Manage projects
• Authenticate authorized users
• Manage system access
• Process invoices and payments
• Maintain business records
• Improve our website and services
• Monitor security
• Prevent fraud and unauthorized access
• Recruit personnel
• Meet legal, tax, accounting, regulatory, and contractual requirements
• Establish, exercise, or defend legal rights
• Send marketing communications where legally permitted

We do not intentionally use personal information for materially unrelated purposes without an appropriate legal basis or additional notice where required.

6. Client Project Data

Clients may give SA Digital Labs authorized access to information contained within applications, databases, websites, APIs, servers, cloud environments, or other systems.

When processing information on behalf of a client:

• The client is responsible for determining its lawful purposes for processing.
• The client is responsible for having appropriate authority to provide the information to us.
• The client is responsible for providing legally required privacy notices or obtaining legally required permissions where applicable.
• We process the information primarily to perform contracted services.
• Access may be limited to personnel who reasonably need the information.
• We do not acquire ownership of client data merely because we receive access to it.
• Additional requirements may be established through an NDA, Data Processing Agreement, Master Services Agreement, proposal, or Statement of Work.

7. Credentials and Authorized Access

Clients may authorize us to access hosting services, cloud environments, servers, databases, source-code repositories, domains, APIs, analytics systems, application stores, or other platforms.

We use such access only for legitimate project, maintenance, support, or related purposes.

We encourage clients to:

• Create dedicated developer accounts
• Apply least-privilege permissions
• Enable multi-factor authentication
• Use temporary credentials where appropriate
• Avoid sending passwords through insecure channels
• Rotate credentials following completion
• Remove access when no longer necessary

Clients remain responsible for managing their own accounts and access permissions.

8. Confidentiality

We take reasonable measures to restrict access to confidential client information.

Authorized employees, contractors, consultants, and service providers may receive access where reasonably necessary to perform their responsibilities.

Appropriate confidentiality obligations may apply.

Clients may also enter into a separate Non-Disclosure Agreement with SA Digital Labs.

Where a separately signed client agreement contains specific confidentiality provisions, that agreement will govern the relevant engagement to the extent permitted by law.

9. Service Providers and Contractors

We may use service providers, contractors, consultants, or infrastructure providers for services including:

• Hosting
• Cloud infrastructure
• Domain management
• Email
• Source-code hosting
• Project management
• Communications
• Analytics
• Security
• Backup services
• Payment processing
• Accounting
• Customer relationship management
• Development tools
• Technical support

We seek to limit access to what is reasonably necessary for the applicable purpose.

Independent service providers may also operate under their own privacy policies and contractual terms.

10. Third-Party Services and Integrations

Projects may use third-party products including APIs, cloud services, payment processors, analytics providers, authentication providers, communication services, plugins, libraries, AI services, application marketplaces, and other external technology.

Where a client selects, authorizes, or approves a third-party service, that provider's own terms, security practices, availability, pricing, privacy practices, and data-processing terms may apply.

SA Digital Labs does not control independent third-party providers and does not guarantee their security, performance, continued availability, or legal compliance.

11. Artificial Intelligence Tools

SA Digital Labs may use AI-assisted or automated tools for legitimate purposes including:

• Coding
• Debugging
• Testing
• Documentation
• Research
• Design assistance
• Content assistance
• Productivity

We seek to use these technologies consistently with applicable contractual, confidentiality, privacy, and security obligations.

We do not intentionally submit restricted client information or production credentials to publicly accessible AI services where doing so would violate applicable legal or contractual requirements.

Clients requiring specific AI restrictions should include those requirements in the applicable Statement of Work or contract.

12. Cookies

Our website may use cookies and similar technologies for functionality, security, preferences, analytics, performance measurement, or marketing.

Non-essential cookies will be handled through appropriate consent or preference mechanisms where required by applicable law.

Additional information is available in our Cookie Policy.

13. Marketing Communications

Where legally permitted, we may send communications concerning our services, capabilities, proposals, company updates, or relevant business opportunities.

Recipients may opt out of promotional communications using the unsubscribe mechanism provided or by contacting: contact@sadigitallabs.com

Necessary project, contractual, security, billing, legal, or administrative messages may still be sent.

14. Sale and Sharing of Personal Information

SA Digital Labs does not sell personal information for monetary consideration as part of its ordinary business model.

Certain privacy laws use broader definitions of "sale," "sharing," or targeted advertising.

Where our use of advertising or analytics technology creates legally regulated sale, sharing, or targeted-advertising activity, we will provide applicable notices and choices as required by law.

15. Data Security

We maintain reasonable administrative, organizational, and technical measures designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Measures may include:

• Access controls
• Authentication
• Encryption where appropriate
• Restricted permissions
• Security monitoring
• Backups
• Software updates
• Confidentiality requirements
• Least-privilege access practices

No electronic system, website, network, transmission method, or storage system can be guaranteed to be completely secure.

Accordingly, SA Digital Labs cannot guarantee absolute security.

Clients remain responsible for appropriate security over their own systems, devices, accounts, credentials, employees, networks, applications, and information.

16. Security Incidents

If we become aware of a confirmed security incident involving information for which notification is legally or contractually required, we may take reasonable steps to investigate, contain, mitigate, remediate, and provide required notifications.

Specific client notification obligations may be governed by an applicable agreement or Data Processing Agreement.

17. Data Retention

We retain information for as long as reasonably necessary for purposes including:

• Performing services
• Completing projects
• Providing maintenance and support
• Managing business relationships
• Maintaining financial records
• Meeting tax or accounting requirements
• Meeting legal requirements
• Resolving disputes
• Enforcing agreements
• Maintaining security
• Establishing or defending legal claims

Information in backups may remain until overwritten or deleted through ordinary backup cycles.

18. Project Completion

Following completion or termination of a project, we may:

• Deliver agreed project materials
• Return agreed client materials
• Disable access
• Remove credentials
• Delete or archive working copies
• Retain records required for legitimate legal, financial, security, or contractual purposes

Unless expressly agreed otherwise in writing, our development systems are not intended to operate as a client's permanent backup or long-term data-storage service.

Clients are responsible for maintaining their own backups of websites, software, databases, content, source code, credentials, and project deliverables.

19. International Processing

SA Digital Labs may work with clients, personnel, contractors, infrastructure providers, and other service providers located in different countries.

Information may therefore be processed outside the country in which it was collected.

Where applicable law requires specific safeguards for international data transfers, we will seek to implement appropriate measures.

Clients with data-residency requirements should notify us before regulated information is provided and ensure those requirements are documented in the applicable agreement.

20. Privacy Rights

Depending on applicable law, individuals may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Restrict certain processing
• Object to certain processing
• Withdraw consent where applicable
• Obtain certain information in portable form
• Opt out of marketing
• Opt out of qualifying sale or sharing
• Opt out of certain targeted advertising or profiling
• Appeal certain privacy decisions
• Submit a complaint to an appropriate regulator

Rights may be subject to applicable exceptions.

Requests may be sent to: contact@sadigitallabs.com, using the subject "Privacy Request".

We may request information reasonably necessary to verify identity or authority.

21. California Privacy Rights

Where applicable California privacy law applies to our activities, eligible California residents may have rights including access, correction, deletion, information about collection and disclosure, and certain opt-out rights.

Where legally required, we will also recognize qualifying opt-out preference signals.

Nothing in this section represents that a particular California statute applies where its statutory coverage requirements have not been met.

22. EEA and United Kingdom

Where applicable law requires a lawful basis for processing, we may rely on:

• Performance of a contract
• Steps requested before entering into a contract
• Legitimate interests
• Consent
• Compliance with legal obligations
• Establishment or defense of legal claims

Where processing relies on consent, that consent may be withdrawn subject to applicable law.

23. Client End Users

If you use a website, application, or platform that SA Digital Labs developed for another business, that business may control the collection and use of your information.

Privacy requests should generally be submitted to the owner or operator of that service.

Where required and contractually appropriate, we may assist clients with requests relating to information processed on their behalf.

24. Children's Privacy

Our corporate website is primarily intended for businesses and adults.

We do not knowingly seek to collect personal information directly from children through our corporate website.

If you believe a child has provided information without appropriate authorization, contact: contact@sadigitallabs.com

25. Third-Party Links

Our website may link to independent third-party websites or services.

We do not control their privacy, security, or data practices.

Users should review the applicable third-party terms and privacy notices.

26. Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, investment, restructuring, sale of assets, or similar business transaction subject to applicable law.

27. Legal Disclosures

We may preserve or disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to valid legal process
• Respond to lawful governmental requests
• Protect legal rights
• Enforce agreements
• Investigate fraud or misuse
• Protect systems or users
• Prevent harm
• Establish or defend legal claims

28. Changes to This Policy

We may modify this Privacy Policy to reflect changes to our business, services, technology, processing activities, or applicable requirements.

The revised date will be displayed at the beginning of this Policy.

29. Client Agreements

Specific projects may also be governed by:

• Proposals
• Statements of Work
• Master Services Agreements
• Software Development Agreements
• NDAs
• Data Processing Agreements
• Maintenance Agreements
• Service Level Agreements

Where a valid written agreement contains more specific privacy, confidentiality, security, or data-processing requirements, that agreement will govern the relevant engagement to the extent permitted by law.

30. Contact

SA DIGITAL LABS LLC

Website: https://sadigitallabs.com

Email: contact@sadigitallabs.com

For privacy matters, use the subject: Privacy Request